Dock Services
| Handicap accessibility | Yes, with transporter service available |
| Availability of fork lifts | Yes |
| Vessels lines and labour | Yes (ILWU) |
| Port agency services | Yes (Upon request) |
| Availability of shore gangways | Yes (2) no charge |
| Availability of golf carts | Yes |
| CSBA | Canada border passenger clearance (as requested) |
| Passenger shuttle service | Multiple stops to Downtown Nanaimo (see map P.10) |
| Tourism booth | Staff and information located inside Welcome Centre |
| Volunteer Ambassadors | Ambassadors located throughout Downtown Nanaimo and at Terminal Facility |